If zabbix userparameter command returns non-zero exit code, item becomes “unsupported”. Triggers depending on this item become broken without any alert. Here is a good example: you monitor number of active php_fpm processes by getting and parsing URL specified in pm.status_path . But when number of active processes reaches maximum, it won’t work: to display status, you need new php process, and it can not start any more.
First solution: you can enable monitoring of not supported items in Configuration - Actions - “Event source:internal” - “Report not supported items”. It is not always a good option, because you may have many periodically unsupported items in your setup, and you don’t want to be bothered by every one of them.
Here is second solution: write user parameter commands so, that if command result was non-zero, they report unusual value, switching trigger to ‘ERROR’:
UserParameter=php_fpm.active_processes, ( curl --max-time 2 --silent http://localhost/php_fpm_status || echo 'active processes: 9999' ) | grep '^active processes' | tr -s ' ' | cut -d' ' -f 3